Post by pappu735 on Mar 12, 2024 5:21:55 GMT -5
Instead he chose to look away rolling his eyes. He could have spoken to the customer with empathy. Instead he chose to keep repeating the same mantra over and over. He could have been flexible because of the customers situation offering her a working hair drier or maybe a discount on a second one. Instead he chose not to. And he could have turned the customers problem into a positive story. He could have given her.
The a remarkable customer experience which she would share with her family and friends. After all hed sold her a defective product and her passport stamps which she showed him proved shed been out of the country until the previous day. Instead he Asia Mobile Number List chose to give the customer a very poor experience. The kind of experience she has since used as a warning via a popular local Facebook group. When I last looked her story had almost reactions with comments from others whod had similar experiences. All this is happening when the store had a great opportunity to delight a customer and give her a positive story to share.
It would have cost them pennies. Small business should play to our strengths As an independent business they had the flexibility to deal with that situation in any way they wanted. And thats exactly what they did. or an employee it was clear that they operate a rigid returns policy. Certainly the retailer needs to avoid customers taking advantage of them. However it was very clear that this customer was an exceptional case. This is the exact kind of situation where a small business can use their agility and win a clients goodwill and loyalty. Its a golden marketing opportunity.